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Contracts in a Covid-19 World

Clock

26/11/2020 - 18:00 - 20:00

Location

Online - via Zoom

Online -via Zoom

Due to the current situation, this event will be hosted live to registered attendees via Zoom. You can book using the login details emailed to you, but if you have any problems please contact scaleup360@shu.ac.uk.

 

Part 1 - The importance of up to date Terms and Conditions

Are you concerned as to whether or not your T&C’s are fit for purpose in a Covid-19 world? If so, this webinar is for you!

In light of Covid-19, businesses should be reviewing their T&C’s now in order to understand what their contractual exposure is (and the possible implications this may have on their business) in order to protect their position as best as possible.

What will we cover?

  • What key terms are a good idea to include in your T&C’s in light of Covid-19 and understanding these terms so as to avoid future disputes
  • How to get existing clients/customers to agree to your new Terms and Conditions
  • What happens if existing customers/clients won’t accept your new T&C’s including considering negotiation and variation
  • Dealing with new customers/clients and your New Terms and Conditions
  • Top tips as to how to deal with any disputes that have arisen as a result of your pre covid-19 Terms and Conditions.”

Part 2 - Complaints Management

The next part of the webinar is focussed on you be able to design, improve and deliver enhanced complaint handling processes. By the end of the webinar you will be able to: 

What will we cover?

By the end of the webinar you will be able to: 

  • Describe ways to handle complaints with confidence
  • Set standards of response and resolution
  • How to build and maintain relationships with customers
  • What to do if it goes wrong
  • Turn your customers in to brand ambassadors

What will we learn?

By the end of the webinar you will be able to: 

  • To draw up a strategy for delivering extraordinary customer service
  • To Apply the Attitudes and Behaviours Needed to Drive these Skills
  • Improve first contact resolution pro-actively identifying complaints and fixing them
  • Turn around entrenched, emotionally charged and dissatisfied customers
  • Analyse complaints and recognize patterns to avoid them in the future
  • How to ordinary things extraordinary well
  • How to demonstrate sincere empathy over indifferent calmness and common sense over standard operating procedures

Events Happening Soon

Sales: finding customers for the long term

Clock

02/12/2020 - 18:00 - 21:00

Location

Pre-Recorded - Streamed as Live

HR: Recruiting in a Covid-19 World

Clock

08/12/2020 - 18:00 - 20:00

Location

Online - via Zoom

Health & Safety: Managing Workplaces in Covid-19 World

Clock

10/12/2020 - 18:00 - 20:00

Location

Online - via Zoom